Privacy Policy

1. Introduction

At Revia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered WhatsApp assistant service. Please read this policy carefully to understand our practices regarding your personal data.

By using Revia, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Phone number, display name, and profile information
• Authentication Data: Login credentials and verification codes
• Communication Content: Messages you send and receive through WhatsApp
• Contact Information: Your WhatsApp contacts and related metadata

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information:

• Device Information: Device ID, operating system, browser type
• Usage Data: Features used, time spent, interaction patterns
• Technical Data: IP address, connection information, error logs
• Performance Metrics: Response times, system performance data

2.3 AI Processing Data

To provide intelligent assistance, we process your messages through our AI systems. This includes analyzing message content, context, tone, and intent to generate appropriate responses and summaries.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process messages, generate responses, and provide AI assistance
• Personalization: Adapt tone, style, and responses to match your communication patterns
• Authentication: Verify your identity and maintain account security
• Improvement: Analyze usage patterns to enhance Service functionality
• Support: Respond to your inquiries and provide customer assistance
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Meet legal obligations and enforce our terms

4. Data Processing and Storage

4.1 What We Store

Revia needs context to reply the way you would, so she stores the conversations you connect. For each account we keep, in a database that belongs only to that account: messages and chats from connected channels, your contacts and the notes Revia builds about them, goals, schedules, drafts awaiting your approval, documents you upload, memory Revia has learned, and your settings. Message text is sent to the AI provider you have configured (for example Google Gemini or OpenAI) only for the moment it takes to generate a reply; those providers do not use it to train their models under our agreements with them.

4.2 Data Retention

We retain different types of data for varying periods:

• Messages, contacts, goals, memory, documents: Kept while your account exists so Revia can keep context. Deleted within 24 hours when you delete your account, or when you delete an individual chat, contact or document.
• Account Data: Retained while your account is active
• Usage Logs: Kept for up to 90 days for security and improvement purposes
• Backups: Recovery backups are kept for 14 days and then removed; deleted data leaves backups on that schedule
• Anonymized Analytics: May be retained indefinitely for research and improvement

You can delete your account and every piece of data attached to it yourself at any time from Settings → General → Delete account. This unpairs WhatsApp and erases your data immediately; no email is required.

4.3 Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and secure data processing environments.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following limited circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist in operating our Service, such as cloud hosting providers and AI infrastructure partners. These providers are bound by confidentiality agreements.

5.2 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to certain data processing activities
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and collect usage data. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie settings through your browser, but disabling certain cookies may affect Service functionality.

8. Third-Party Services

Our Service integrates with WhatsApp, which is operated by Meta Platforms, Inc. WhatsApp's own privacy policy governs their data practices. We are not responsible for WhatsApp's privacy practices or policies.

We recommend reviewing WhatsApp's Privacy Policy to understand how they collect and use your data.

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: