Cookie Policy

Last Updated: December 7, 2025

1. Introduction

This Cookie Policy explains how Revia ("we", "us", or "our") uses cookies and similar tracking technologies when you access or use our AI-powered WhatsApp assistant service. This policy provides detailed information about the types of cookies we use, their purposes, and how you can manage them.

By continuing to use our Service, you consent to our use of cookies as described in this policy. This policy should be read in conjunction with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use a web application. They are widely used to make websites work more efficiently and provide information to the site owners.

Cookies can be "persistent" or "session" cookies:

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until manually deleted

3. Types of Cookies We Use

3.1 Essential Cookies

Purpose: Required for the Service to function properly

Duration: Session and persistent

Examples:

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance optimization
  • Storing user preferences and settings

Note: These cookies cannot be disabled as they are necessary for the Service to work.

3.2 Performance Cookies

Purpose: Collect information about how you use the Service

Duration: Persistent (up to 2 years)

Examples:

  • Page load times and performance metrics
  • Error tracking and debugging
  • Feature usage statistics
  • Service reliability monitoring

These cookies help us improve the Service by understanding how users interact with it.

3.3 Functional Cookies

Purpose: Enhance functionality and personalization

Duration: Persistent (up to 1 year)

Examples:

  • Language and region preferences
  • UI theme and display settings
  • User-specific customizations
  • Previously viewed content

These cookies remember your choices to provide a more personalized experience.

3.4 Analytics Cookies

Purpose: Understand user behavior and improve the Service

Duration: Persistent (up to 2 years)

Examples:

  • User journey and navigation patterns
  • Feature adoption rates
  • Conversion tracking
  • A/B testing and experimentation

We use anonymized data to analyze trends and make data-driven improvements.

4. Third-Party Cookies

We may use third-party services that set their own cookies. These services help us provide and improve our Service:

  • Cloud Service Providers: For hosting and infrastructure
  • Analytics Services: For usage analysis and insights
  • Security Services: For fraud detection and prevention
  • Support Tools: For customer service and help desk functionality

These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies to understand their data practices.

5. How We Use Cookies

We use cookies for the following purposes:

Authentication & Security

Maintain your login session, verify your identity, and protect against unauthorized access

Preferences & Settings

Remember your choices, language preferences, and customization settings

Performance & Optimization

Monitor Service performance and optimize loading times

Analytics & Improvement

Understand usage patterns and make data-driven improvements

6. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through:

6.1 Browser Settings

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Here are links to cookie management guides for popular browsers:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Privacy, search, and services → Cookies and site permissions

6.2 Cookie Preferences

You can manage your cookie preferences for non-essential cookies through your account settings. Note that disabling certain cookies may affect Service functionality.

Important: Blocking or deleting essential cookies may prevent you from using the Service or cause certain features to malfunction.

7. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want your online activities tracked. Currently, there is no industry standard for recognizing DNT signals, and we do not respond to DNT browser signals at this time.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our cookie practices. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we use cookies.

9. Contact Us

If you have questions or concerns about our use of cookies, please contact us:

Revia Cookie Support

Email: [email protected]

Subject: Cookie Policy Inquiry